By submitting the payment and authorization information, you agree to pay the subscription fee. After your payment is processed, you can access the study materials with your login and password. You agree to notify VetTechPrep immediately of any unauthorized use of your password.
Refund and Cancellation Policy
If you change your mind about reviewing with us or if your subscription is terminated by VetTechPrep, you may be eligible for a refund.
Purchases on VetTechPrep.com
- If you cancel within 24 hours of enrolling and before utilizing any part of the online database, VetTechPrep PowerPages, or PowerPix, we will refund your subscription price, less a processing fee of $15.
- If you cancel within 10 days of registration after answering less than 100 questions we will refund 75% of the subscription price, less a processing fee of $15.
- If you cancel after more than 10 days or answering more than 100 questions there will be no refund.
All requests for refunds on subscriptions purchased on VetTechPrep.com must be made by contacting VetTechPrep. If the request is approved, refunds will be processed within 30 days of cancellation.
Purchases via the iTunes App Store
Subscriptions purchased in the VetTechPrep iOS app, through the iTunes App Store, are only eligible for refund directly through Apple. VetTechPrep is unable to refund in-app purchases, however, customers should contact our Support Team and we will provide the steps necessary to request a refund from Apple. Please note that a refund from Apple is not guaranteed, regardless of the circumstances, and is out of VetTechPrep's control.
Rights and Responsibilities
VetTechPrep, VetTechPrep PowerPages, VetTechPrep PowerLectures, and VetTechPrep Mobile is designed to be used by veterinary students and veterinarians studying for board examination. All information, techniques, or materials are the property of VetTechPrep and may not be resold or reproduced in any manner. You acknowledge that these materials are protected by copyright, trademark, patents or other proprietary rights and laws. You agree that you will not provide any such information, techniques, or material to any third party for any reason. Your enrollment cannot be shared, sold or transferred to another person. VetTechPrep reserves the right to cancel your membership at any time in the event of any unauthorized use of your account, misuse of the test taking materials or this web site or any other violation of the online agreement.
VetTechPrep will not approve requests for free extensions based on personal issues, which include but are not limited to ISP connection problems, time constraints, PC incompatibility, etc.
Students who request extensions due to the fault of VetTechPrep servers may be compensated up to five days.
VetTechPrep cannot reset your question bank.
If you do wish to restart the program with a clean slate (losing access to your individualized statistics and question history and having all questions made available in your active question pool), you will need to purchase a new account. Should you decide to do this, please contact Support as there is a good chance that you may be eligible for a discount on the new account purchase.
All study material and content at VetTechPrep available through this website is property of VetTechPrep and protected by copyright, trademark and other intellectual property laws.
During the membership period the user is entitled to personal, non-commercial use only. Users may not distribute, share, post, email, publish, upload, transmit, create derivative works of, modify, or sell any VetTechPrep content. VetTechPrep reserves the right to limit access to any downloadable or viewable material. Violation of these rights is subject to criminal and civil prosecution.
VetTechPrep takes all reasonable precautions to protect user privacy. Personal user information is not sold to third parties (name, email address, mailing address or telephone number). Website usage statistics and student performance on subscriptions purchased by individuals are gathered in an anonymous fashion for internal content review and external data reporting. User names, addresses, email addresses, or any other personal information remain anonymous in all reports, with the exception of school- and organization-purchased accounts which may include non-anonymized performance and usage data. User credit card numbers are not stored by VetTechPrep. VetTechPrep may use your information to contact you regarding problems with service or to request feedback in all areas of veterinary medicine.
Data transmission can never be guaranteed to be perfectly secure. Although VetTechPrep takes all reasonable measures to protect your personal information, we cannot guarantee the security of any information that you transmit to VetTechPrep and all such transmissions are made at your own risk.
Faculty and Administrator Access
Accounts purchased by colleges, universities, or other organizations on a user's behalf are eligible for faculty and administrator statistics review. Faculty or administrators will have the ability to view the user's progress and other performance data. Information viewable by designated faculty and administrators includes how much of the program each user has completed, the percentage of the questions each user has answered correctly, when each user has logged in, statistical data on user progress, and accuracy data on practice questions and timed exams. Faculty and Administrator Access is read-only and does not permit those individuals to log in to user accounts or view sensitive information such as passwords.
VetTechPrep, VetTechPrep PowerPage, VetTechPrep PowerLectures, VetTechPrep Mobile and other marks and logos on our site are the trademarks of VetTechPrep Corporation. You may not use any trademark, logo or service mark appearing on this web site without the prior written consent of VetTechPrep.
Minimum Hardware Specifications
VetTechPrep Mobile is optimized for Android and iOS devices. It is also compatible with the latest mobile devices. Compatibility with older smartphones is not guaranteed.